Frequently Asked Questions

Getting Started

SnappTracker is a flexible time tracking app designed to help you understand where your time goes without the administrative overhead. You create Trackers for your activities, group them into projects, and use different timer modes like Stopwatch, Countdown, and Pomodoro to log your work. Your entries are organized into Sessions that you can 'Cut' to mark milestones, study blocks, or billing cycles.
Yes! SnappTracker has a generous free tier that includes unlimited trackers, all three timer modes (Stopwatch, Countdown, and Pomodoro), and manual entries. Pro unlocks advanced analytics, cloud sync across all your devices, CSV/JSON export, and more.
You can use Sessions to organize your entries into logical sets. By using the Cut feature, you can 'close' a period of time — like a work week, a billing cycle, or a project milestone — and start a fresh one. This helps you track progress against specific session goals and keeps your history organized into meaningful blocks.
Absolutely. SnappTracker includes a fully customizable Pomodoro mode with configurable focus and break intervals, automatic cycling, and session tracking to help you stay productive during deep work sessions.
Yes. You can organize trackers into groups (like 'Clients' or 'Projects') to keep track of billable time. Pro users can export their history as a CSV file for invoicing and reporting. We also provide a JSON export specifically for creating full backups of your data.
Privacy is a core feature. All your data is stored locally on your device by default, meaning SnappTracker works 100% offline. Pro users can opt-in to secure cloud sync to keep their data consistent across all devices.

Usage & Organization

Stopwatch mode is for standard open-ended tracking. Countdown mode runs down from a set time and auto-stops when it reaches zero, which is great for timed tasks. Pomodoro mode gives you configurable focus and break intervals with automatic cycling, ideal for deep work sessions.
Yes. You can create unlimited trackers and organize them into customizable Groups. This makes it easy to separate work, personal projects, fitness, or specific client work.
Yes. You can easily add manual entries for any tracker at any time by selecting a start and end time. Your history and streaks will stay accurate even if you missed the live tracking.

Experience & Platforms

SnappTracker is available on iOS, Android, and as a web app. With a Pro subscription, your data stays in sync across all your devices automatically so you can start a session on your phone and continue it on your laptop.
Yes. The app and website both feature a premium dark mode that respects your system settings automatically.
Currently, SnappTracker is designed as a powerful personal productivity tool. While you can't share trackers with a team yet, many users export their data as CSV to share reports with managers or clients.

Account & Privacy

If you're signed in with an email account, you can reset your password from the Settings menu in the app. If you use Magic Link or Social Sign-in, you don't need a password to access your account.
You have full control over your data. You can delete individual entries, trackers, or your entire account directly from the Settings menu. Deleting your account permanently removes all your data from our servers.

Data & Subscriptions

We don't have a direct 'one-click' import from other apps yet. However, you can reformat your existing data to match our import structure (available in the app settings) to effectively import your history from other platforms.
Cloud sync is a Pro feature powered by Supabase. Your trackers, sessions, and settings are automatically synced in real time across all your devices. You can also export your complete data as a CSV or JSON file at any time.
You never lose your data. If you cancel Pro, your existing entries stay on your device. You'll just lose access to cloud sync and advanced analytics until you resubscribe.

Still have questions?

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